Innovations Achieving Success through Innovation Cases and Insights from the Hospitality, Travel, and Tourism IndustryCollaborative Innovation How Clients and Service Providers Can Work by Design to Achieve ItDeveloping Sustainable Supply Chains to Drive Value, Volume IIFairPay Adaptively Win–Win Customer RelationshipsMatching Services to Markets The Role of the Human Sensorium in Shaping Service-Intensive MarketsModeling Service SystemsObtaining Value from Big Data for Service DeliveryService Design with Applications to Health Care InstitutionsService InnovationSustainability and the City The Service Approach
